Terms of Service

Terms and Conditions

Table Of Contents 1……… These terms 2……… Information about us and how to contact us 3……… Our contract with you4……… Our rights to make changes 5……… Providing the services 6……… Your rights to end the contract 7……… Our rights to end the contract 8……… If there is a problem with the services 9……… Price and payment 10……. Our responsibility for loss or damage suffered by you 11……. How we may use your personal information 12……. Intellectual Property 13……. Student requirements 14……. Missing classes 15……. Booking for following classes 16……. Certificates 17……. Heating18……. Lost property 19……. Other important terms 

Our terms

1. These terms
   • 1.1 What these terms cover. These are the terms and conditions on which we supply services to you. By ‘services’, we mean the teaching services and related teaching materials that we will provide in relation to your course at LFAS. We promise to use our reasonable care and skill in providing you with the teaching services.
   • 1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
   • 2.1 Who we are. We are London Fine Art Studios LLP a partnership established in England and Wales. Our company registration number is OC401807 and our address is 146, Battersea Business Centre, 99-109 Lavender Hill, London SW11 5QL.
   • 2.2 How to contact us. You can contact us by writing to us at the address above, or by email on info@londonfineartstudios.com.
   • 2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   • 2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails and letters.
3. Our contract with you
   • 3.1 How we will accept your booking. Our acceptance of your booking will take place when we contact you to tell you that we are able to provide you with the services, at which point a contract will come into existence between you and us.
   • 3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, or the class is full.
4. Our rights to make changes
   • 4.1 Minor changes to the services. We may change the services:
     • (a) to reflect changes in relevant laws and regulatory requirements; and
     • (b) to implement minor technical adjustments and improvements. These changes will not significantly affect your use of the services.
   • 4.2 More significant changes to the services and these terms. In addition, we may make the following changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect:
     • (a) e.g. cancellation of a course or change in term dates which move forward to backward by more than 7 days or a change in venue which is more than one mile away from the current address.

5. Providing the services
   • 5.1 When we will provide the services. We will supply the services to you from the scheduled date of the first class in your course until the end of your course, or until either you end the contract as described in paragraph 6 or we end the contract by written notice to you as described in paragraph 7.
   • 5.2 We are not responsible for delays outside our control. If our performance of the services is affected by events outside our control then we will contact you as soon as practicable to let you know and we will take reasonable steps to minimise the effect of the delay.
   • 5.3 What will happen if you do not provide required information to us. As we informed you in the description of the services, we will need certain information from you so that we can provide the services to you, for example, address and contact details, proof of age and identity.
   • 5.4 Reasons we may suspend the services. We may have to suspend the services to:
     • (a) deal with technical problems or make technical changes;
     • (b) update the services to reflect changes in relevant laws and regulatory requirements;
     • (c) make changes to the services as notified by us to you (see paragraph 4);
     • (d) events of force majeure including any accident, fire, explosion, epidemic, act of God, earthquake, flood, torrential rain, strike, walk out, lock out, labour controversy or dispute, civil disturbance, embargo, riot, act of public enemy, terrorism, war or conflict, unavailability of essential materials, supplies, equipment, transportation, power or other essential commodity, failure of any transport, enactment of any law or judicial order or decree, death, incapacity or unavailability or default (including refusal to work) of key individuals or cause in the nature of force majeure beyond our control and any other exigency or event which causes a delay, interruption or suspension of production or delivery of the services
   • 5.5 Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them, in each case for a period of suspension of more than 30 days and we will refund any sums you have paid in advance for services not provided to you.
   • 5.6 We may also suspend the services if you do not pay. Making payment to us in full (without any deductions or offset) is a condition which must be satisfied before we provide you with any services. If you do not pay us for the services when you are supposed to (see paragraph 4), we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. As well as suspending the services we can also charge you interest on your overdue payments (see paragraph 9.5).
6. Your rights to end the contract
   • 6.1 What happens if you have good reason for ending the contract. If you are ending the contract because of either an error in the price or because the services have been suspended for a period of more than 30 days the contract will end immediately and we will refund you in proportion to any services which have not been provided.
   • 6.2 If you are not ending the contract for one of the reasons set out in paragraph 6.1, and do so more than one calendar month before the start of the course, you will be entitled to a full refund of the amount you have paid in relation to the cancelled course, less an administration charge of £80. If you cancel more than 14 days before the start of the course, you will be entitled to a refund of 50% of the amount you have paid so far, less an administration charge of £80. If you cancel 14 days or less before the start of the course or after the start of the course, you will not be entitled to any refund.
7. Our rights to end the contract
   • 7.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
     • (a) you do not make any payment to us when it is due;
     • (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, proof of age or ID; or
     • (c) you fail to meet the requirements set out in paragraph 13 below.
   • 7.2 We may stop providing the services. We may write to you to let you know that we are going to stop providing the services without cause. In which case, we will let you know at least 21 days in advance of our stopping the services and will refund any sums you have paid in advance for services which will not be provided.
8. If there is a problem with the services
   • 8.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us by writing in email on info@londonfineartstudios.com. Alternatively, please speak to one of our staff on-site.
   • 8.2 Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says: you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

9. Price and payment
   • 9.1 Where to find the price for the services. The price of the services will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing for the course in question. We take all reasonable care to ensure that the prices of services advised to you are correct. However please see paragraph 3 for what happens if we discover an error in the price of the services you order.
   • 9.2 We will pass on changes in the rate of VAT. If there is a change of law or practice and subsequently VAT applies to the services or the rate of VAT changes between your order date and the date we provide the services, we will adjust the price or rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
   • 9.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. If the service’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
   • 9.4 When you must pay and how you must pay. To secure your place on the course you must pay an advance deposit of 50% of the price of the course, and the full balance must be received one calender month before the first day of your course. Places on the course are only reserved once the deposit has been paid and are guaranteed once the full balance has been received. We do not accept payment with cash (unless this has been agreed in writing and a cash receipt has been signed by you and LFAS). We do accept payment by cheque and all major credit cards. We charge an administration fee of 3% on payments by credit card.
   • 9.5 We can charge interest if you pay late. If you do not make any payment to us by the due date (see paragraph 4) we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. This does not affect our right to withdraw the services.
   • 9.6 What to do if you think the amount you are being charged is wrong. If you think the amount you are being charged is wrong please contact us promptly to let us know within 5 business days of the date you become aware.
10. Our responsibility for loss or damage suffered by you
    • 10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, the maximum amount for which we are responsible for loss or damage you suffer as a foreseeable result of our breach of this contract or our failure to use reasonable care and skill is the price actually paid by you for our services during the term in which our breach occurs (except as noted in paragraph 10.2). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if it was discussed and agreed by us in writing. We are not liable to you for any unforeseeable loss.
    • 10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at paragraph 2.
    • 10.3 We are not liable for business losses. We only supply the services for your private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. How we may use your personal information
    • 11.1 How we will use your personal information. We will use the personal information you provide to us to:
      • (a) provide the services;
      • (b) process your payment for such services.
    • 11.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
12. Intellectual Property
    • 12.1 As a general principle, LFAS recognises you as the owner of any intellectual property you produce while an LFAS student. By studying at LFAS, you give us the right to use any materials you create while studying with us in all our marketing, promotional and advertising materials including online and print material for promotional purposes. To the extent necessary to achieve the aims of this paragraph you waive your moral rights.
    • 12.2 You agree not to use cameras, smart phones or camera devices to take photos of or film nude or partially nude models. Photographing or filming of tutors, staff, other students and works created by others is only permitted with their express written consent.
    • 12.3 All intellectual property rights in material supplied on courses are subject to copyright and are owned by us and/or collaborating institutions. You agree not to record, reproduce, re-publish, sub-license, sell, share, broadcast, transmit, make available, disseminate or distribute in any way any of the content provided as a part of your course, or any work of LFAS staff or other students.
13. Student requirements
    • 13.1 Visa requirements. You are responsible for ensuring you have the appropriate immigration status to study with us. If you are a student who is required to study inside the UK, you must have a valid visa which does not prohibit the kind of study in question. Students are required to comply with the conditions of their visa throughout the duration of their studies with LFAS.
    • 13.2 Age requirements. We cannot accept students under the age of 18 unless the course is specifically advertised as being for under-18s. By enrolling in one of our courses you represent that you are not under the age of 18.
    • 13.3 Language requirements. Students must be proficient in English.
    • 13.4 Conduct. Students must at all times maintain a high standard of behaviour and respect for others (without regard to religion, gender, race or disability) while on LFAS premises and must not do anything to bring LFAS into disrepute. Any failure to maintain these standards, including the offence of plagiarism, will be taken very seriously and may lead to the suspension or cancellation of your classes, without refund, under paragraph 8.1 above.
14. Missing classes
    • 14.1 Students may catch up on a maximum of two missed classes per term, during that term. The new class time needs to be approved by the studio office. Once arranged, a catch-up class cannot be re-arranged.
15. Booking for following classes
    • 15.1 Students on LFAS courses are generally given places for the following term, but places are given on a first-come first-served basis and so cannot be guaranteed.
16. Certificates
    • 16.1 If requested, a certificate of attendance and achievement can be issued to you if you have attended at least 90% of the class.
17. Heating
    • 17.1 For environmental reasons, we try to keep energy use to a minimum, meaning the teaching rooms can get cold in the mornings and during the colder months. Students are advised to wear warm clothing at such times.
18. Lost property
    • 18.1 Property found on LFAS premises should be handed in to a member of LFAS staff. Where the owner of the item can be identified, the owner will be contacted. Details of the item will be taken and entered into our lost property register. Non-perishable items of lost property will be held in the LFAS offices for at least one month, after which items judged to be of significant value will be taken to Lavender Hill or other local police station. Other items will be taken to a local charity shop if they are of sufficient quality, or disposed of.
19. Other important terms
    • 19.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this where we are selling all or part of our business.
    • 19.2 Nobody else has any rights under this contract. This contract is between you and LFAS. No other person shall have any rights to enforce any of its terms.
    • 19.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • 19.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
    • 19.5 Alternative Dispute Resolution (ADR). If any dispute arises in connection with this contract, you and LFAS agree to enter into mediation in good faith to settle such a dispute and will do so in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed between you and LFAS within 14 days of notice of the dispute, the mediator will be nominated by CEDR. To initiate the mediation a party must give notice in writing (‘ADR Notice’) to the other party to the dispute, referring the dispute to mediation. A copy of the referral should be sent to CEDR. Unless otherwise agreed, the mediation will start no later than 28 days after the date of the ADR Notice. No party may commence any court proceedings/arbitration in relation to any dispute arising out of this contract until it has attempted to settle the dispute by mediation and either the mediation has terminated or the other party has failed to participate in the mediation, provided that the right to issue proceedings is not prejudiced by a delay.
    • 19.6 Which laws apply to this contract and where the parties may bring legal proceedings. These terms are governed by English law and subject to paragraph 5 above, the parties can bring legal proceedings in respect of the services in the English courts.

Copyright © London Fine Art Studios 2024. All rights reserved.

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Privacy Policy

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We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the www.londonacademyofart.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and London Academy of Art (doing business as “L.A.A.”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Table of contents

1. Automatic collection of information
2. Collection of personal information
3. Privacy of children
4. Use and processing of collected information
5. Payment processing
6. Managing information
7. Disclosure of information
8. Retention of information
9. Transfer of information
10. Data protection rights under the GDPR
11. How to exercise your rights
12. Cookies
13. Data analytics
14. Do Not Track signals
15. Advertisements
16. Social media features
17. Email marketing
18. Affiliate links
19. Links to other resources
20. Information security
21. Data breach
22. Changes and amendments
23. Acceptance of this policy
24. Contacting us

Automatic collection of information

When you open the Website or APP, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and APP Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We receive and store any information you knowingly provide to us when you create an account, publish content, make a purchase, or fill any forms on the Website. When required, this information may include the following:

• Account details (such as user name, unique user ID, password, etc)
• Contact information (such as email address, phone number, etc)
• Basic personal information (such as name, country of residence, etc)
• Payment information (such as credit card details, bank details, etc)
• Any other materials you willingly submit to us (such as articles, images, feedback, etc)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.

We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

Use and processing of collected information

We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information and we comply with data controllers’ obligations set forth in the GDPR.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller in terms of the GDPR.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send administrative information
• Send marketing and promotional communications
• Send product and service updates
• Respond to inquiries and offer support
• Request user feedback
• Improve user experience
• Post customer testimonials
• Deliver targeted advertising
• Administer prize draws and competitions
• Enforce terms and conditions and policies
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm
• Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and APP Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and APP Services.

We rely on user’s consent and compliance with the law and legal obligations as legal bases as defined in the GDPR upon which we collect and process your Personal Information.

Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases above. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Payment processing

In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.

Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.

Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. Where necessary for processing future or recurring payments and subject to your prior consent, your financial information will be stored in encrypted form on secure servers of our Payment Processors. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.

Managing information

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us.

Disclosure of information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our trusted subsidiaries and joint venture partners, affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.

Retention of information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, until the purchase order or Services are fulfilled, until our and our affiliates and partners obligations are fulfilled, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Transfer of information

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. However, this will not include countries outside the European Union and European Economic Area. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section.

Data protection rights under the GDPR

If you are a resident of the European Economic Area (“EEA”), you have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

(i) You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Information. To the extent that the legal basis for our processing of your Personal Information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

(ii) You have the right to learn if your Personal Information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of your Personal Information undergoing processing.

(iii) You have the right to verify the accuracy of your information and ask for it to be updated or corrected. You also have the right to request us to complete the Personal Information you believe is incomplete.

(iv) You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this Policy.

(v) You have the right, under certain circumstances, to restrict the processing of your Personal Information. These circumstances include: the accuracy of your Personal Information is contested by you and we must verify its accuracy; the processing is unlawful, but you oppose the erasure of your Personal Information and request the restriction of its use instead; we no longer need your Personal Information for the purposes of processing, but you require it to establish, exercise or defend your legal claims; you have objected to processing pending the verification of whether our legitimate grounds override your legitimate grounds. Where processing has been restricted, such Personal Information will be marked accordingly and, with the exception of storage, will be processed only with your consent or for the establishment, to exercise or defense of legal claims, for the protection of the rights of another natural, or legal person or for reasons of important public interest.

(vi) You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. These circumstances include: the Personal Information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure such as where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, to exercise or defense of legal claims.

(vii) You have the right to receive your Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others.

(viii) You have the right to complain to a data protection authority about our collection and use of your Personal Information. If you are not satisfied with the outcome of your complaint directly with us, you have the right to lodge a complaint with your local data protection authority. For more information, please contact your local data protection authority in the EEA. This provision is applicable provided that your Personal Information is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.

How to exercise your rights

Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf.

You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

Cookies

Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for security and personalization, and for statistical purposes. For further information on the cookies we collect and their purpose, see our cookie policy. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

Data analytics

Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and APP Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com

Advertisements

We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.

Social media features

Our Website and Services may include social media features, such as the Facebook and Twitter buttons, Share This buttons, etc (collectively, “Social Media Features”). These Social Media Features may collect your IP address, what page you are visiting on our Website and Services, and may set a cookie to enable Social Media Features to function properly. Social Media Features are hosted either by their respective providers or directly on our Website and Services. Your interactions with these Social Media Features are governed by the privacy policy of their respective providers.

Email marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Affiliate links

We may engage in affiliate marketing and have affiliate links present on the Website and APP Services for the purpose of being able to offer you related or additional products and services. If you click on an affiliate link, a cookie will be placed on your browser to track any sales for purposes of commissions.

Links to other resources

The Website and APP Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and APP Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Data breach

In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and APP Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and APP Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and APP Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, you may use the following data subject request form to submit your request:

Submit a data access request

If you have any other questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:

learn@londonacademyofart.com

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

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